Upgraded Videoconferencing Equipment Helps VA Provide Services from A Distance

Photo by Karolina Grabowska via Pexels. Article by Carolyn Shapiro. FedTech Magazine – October 31, 2022.

The U.S. Department of Veterans Affairs oversees a diverse array of operations, including healthcare services, insurance and benefits systems, and cemeteries. As recently as four years ago, its video teleconferencing technology was equally diverse; each service area used its own equipment for its own purposes. The various video platforms weren’t necessarily compatible with each other, let alone easy to upgrade all at once. VA’s tech experts had to fix problems on each system as they happened. […]

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