Banks defending their right to security are missing the point about consumer trust

Photo credit: Chris Jongkind / Getty Images. Article by Eileen Yu. ZDNET – August 17, 2023.

With market figures indicating cybersecurity attacks are increasing in volume and sophistication, it’s not surprising that businesses will seek ways to better safeguard their assets. Banks, in particular, want bigger moats since they have more to lose. However, fortified defenses inevitably mean legitimate users will have to burrow deeper to get access to services. The result is a perennial debate about finding the right balance between security and usability. […]

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