Air Canada must honor refund policy invented by airline’s chatbot

Photo credit:  Alvin Man | iStock Editorial / Getty Images Plus. Article by Ashley Belanger. Ars Technica – February 16, 2024.

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline’s bereavement travel policy. On the day Jake Moffatt’s grandmother died, Moffat […]

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