# Air Canada must honor refund policy invented by airline’s chatbot

- Link: https://www.widthness.com/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/
- Published: 2024-02-18T09:00:28-06:00
- Author: Curated by John Wysocki

Photo credit:  Alvin Man | iStock Editorial / Getty Images Plus. Article by Ashley Belanger. Ars Technica – February 16, 2024. After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline’s bereavement travel policy. On the day Jake Moffatt’s grandmother died, Moffat […] Click here to view original web page at arstechnica.com