Eating Disorder Hotline Fires Entire Staff and Replaces Them with a Chatbot

Image credit: Getty / Futurism. Article by Maggie Harrison. Futurism – May 26, 2023.

Workers taking crisis hotline calls at the National Eating Disorders Association (NEDA) unionized — and just four days later, according to an NPR report, NEDA told its hotline staff that they would be fired and replaced by a chatbot. Per NPR, the hotline is hugely active. NEDA is the largest eating disorder-focused nonprofit in the US, and its helpline fielded nearly 70,000 calls last year alone. […]

Click here to view original web page at futurism.com