# Glassbox’s Instant Replay Technology Helps Customer Service Agents Relive Customer Problems

- Link: https://www.widthness.com/glassboxs-instant-replay-technology-helps-customer-service-agents-relive-customer-problems/
- Published: 2019-10-07T09:00:49-05:00
- Author: Curated by Theresa Wysocki

Glassbox has built an application in their experience optimization and analytics suite that allows an agent to quickly watch a replay of a customer’s website or app session to see what they have been trying to do and […] I’m sure many of you have had the experience of trying to help a friend or family member solve a technology problem over the phone. I know I certainly have, particularly when it comes to helping my father solve a problem that’s he’s been having with his computer at home. My experience is complicated by the fact that my dad has a PC, he’s not the most tech-savvy individual, and for the last few years, I have mainly been a Mac user.  […] Click here to view original web page at www.forbes.com Curated by Theresa Wysocki See Full Bio