Social Security plans new restrictions for its phone line, citing fraud

Photo credit: Sabine van Erp via Pixabay. Article by Natalie Alms. Nextgov/FCW – July 30, 2025.

The Social Security Administration is preparing to require callers to go through online identity proofing requirements before they can complete certain transactions like changing their address with the agency over the phone. The restrictions could push many needing assistance into SSA’s field offices as it expands the identity checks it put in place on direct deposit changes made over the phone in the spring. […]

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