# To Improve Customer Service, Stop Taking A Piecemeal Approach

- Link: https://www.widthness.com/to-improve-customer-service-stop-taking-a-piecemeal-approach-3/
- Published: 2020-09-13T10:00:43-05:00
- Author: Curated by Theresa Wysocki

Photo: Getty. Article by PV Kannan. In recent years, we&#8217;ve heard quite a bit about digital transformation, a term that means different things to different people. It&#8217;s often used to describe the transformation from brick-and-mortar to the online world. While many B2C companies have digitally transformed, they haven&#8217;t done so completely when it comes to customer service, and I believe one of the primary reasons is their piecemeal approach to buying customer service solutions. [&#8230;] Click here to view original web page at www.forbes.com