# Zoom’s second act? A $14.7 billion deal for Five9’s call-center tech.

- Link: https://www.widthness.com/zooms-second-act-a-14-7-billion-deal-for-five9s-call-center-tech/
- Published: 2021-07-21T09:00:21-05:00
- Author: dsignbyjw

Photo caption: Under CEO Eric Yuan, Zoom is expanding its offerings. | Photo: Kena Betancur / Getty Images. Article by Joe Williams. Protocol – July 19, 2021. The combined entity is poised to compete aggressively in the rush by enterprises to digitize their call centers. Zoom is doubling down on the enterprise in a big way. Its proposed $14.7 billion, all-stock purchase of Five9 gives the teleconferencing provider a huge presence in the customer service industry, a market in upheaval as companies rush to digitize and automate the human-centric processes of the past, as well as begin to use their call centers to build digital replicas of customers and enable more targeted marketing. […] Click here to view original web page at www.protocol.com