How One Company Used AI to Manage the Deluge of Documents
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Photo credit: Wesley Tingey via Unsplash. Article by Ashok Shenoy, Braj Thakur, Valery Yakubovich and Peter Cappelli. Harvard Business Review – January 7, 2025.
Summary. Since the 1960s, there has been a quest to find ways to address the tidal wave of paper deluging organizations. The latest technology that is being applied is AI. A case study — an effort at a healthcare insurer — provides five lessons not just applicable in projects aimed at reducing paper but also for other AI initiatives as well: […]