This Chef Researches Diners Online—and Cancels Reservations If He Sees “Misbehavior”

Michael Jones believes serial bad reviewers and rude customers should not be allowed in his restaurant.

Googling diners before they arrive is a well-known practice, particularly at fine dining restaurants. New York’s famed Eleven Madison Park has historically gone to great lengths to find out information that could make a meal feel extra special. But what if this intel was used in other ways too? […]

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