What Should The SaaS Onboarding Experience Look Like?

Image credit: Getty. Article by Rachel Lyubovitzky. Forbes – May 26, 2023.

It is an unfortunate reality that for many companies implementing new SaaS solutions, the rollout period is riddled with miscommunication and confusion, resulting in a dampening of initial client expectations, a loss of time and money, and frustration from stakeholders. Approximately half of corporate software implementations fail as a result of bungled onboarding. […]

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