5 questions CIOs must ask after Southwest Airlines’ failure

Photo credit: Shutterstock / Elliott Cowand Jr. Article by Isaac Sacolick. CIO – January 4, 2023. 

Southwest’s catastrophic operational collapse offers IT leaders an opportunity to look inward to gauge whether their enterprises have the priorities, systems, and culture in place to weather major business disruptions.

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. While weather may have been the root cause, the 16,000 flights canceled between Dec. 19-28 far exceeded any other airlines’ operational impacts. […]

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