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How American Express uses technology to support 65K workers, in office or remote

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How American Express uses technology to support 65K workers, in office or remote
Photo courtesy of American Express. Article by Naomi Eide.

Infrastructure teams can augment the end-to-end experience with data and analytics to anticipate and quickly navigate hiccups.

Running infrastructure at a Fortune 100 firm is akin to managing an amusement park. Lights flash, rides whirl, and distractions emerge left and right. But the goal remains the same: keep operations running smoothly, delegate the fire-fighting and focus on the experience.

Now imagine the amusement park is spread across the globe.

In his day job, Evan Kotsovinos, senior vice president and global head of infrastructure at American Express, is responsible for the financial services firm’s global infrastructure, which includes mainframes, data centers, data platforms, tech operations, IT service management, crisis management and cloud.

His “night job” is to run the technology response to the pandemic, Kotsovinos told CIO Dive. […]

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