How Will Federal Agencies Make Use of AI-Infused ‘Superteams’?

Image: Gorodenkoff / Getty Images. Article by Phil Goldstein. FedTech Magazine – July 8, 2021.

Artificial intelligence and automation will become a more integral part of how work gets done in government, according to a recent Deloitte report.

As federal agencies prepare for a shift to long-term hybrid work, they are also poised to undergo another transformation, according to a recent report. Feds are about to get another teammate in their cubicles and home offices, and its name is AI.

According to Deloitte’s “2021 Human Capital Trends” report, one of the key trends to watch is agencies’ incorporation of artificial intelligence agents and functions more directly into the work of human teams. These AI-infused “superteams” are primed to provide more efficiency to federal workers, according to Deloitte. However, agency heads and IT leaders will need to undertake long-term efforts to both reskill employees and change their organizational cultures to better incorporate AI tools. […]

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