Pandemic lessons: Why I’m sure technology will never replace in-person service
1 min read
Six months ago, I had not given any thought to what makes a business “essential.” This term came to have meaning in March when some businesses were deemed more necessary than others. I didn’t make these rules but as the CEO of a local financial institution, I quickly learned I was one of them. Admittedly, financial institutions are not the same as health care providers, first responders and grocery stores. And those of us who are in this business know that. The services we provide are not life or death, but they are still important and yes, essential. Things were happening quickly but given all the health and safety guidance it became clear that keeping our lobbies open would endanger our staff and our members. […]
![Members of the South Carolina's Helicopter Aquatic Rescue Team (SC-HART) perform rescue operations in Port Arthur, Texas, August 31, 2017. [...] Multiple states and agencies nationwide were called to assist citizens impacted by the epic amount of rainfall in Texas and Louisiana from Hurricane Harvey. Photo credit: U.S. Air National Guard photo by Staff Sgt. Daniel J. Martinez. Public Domain.](https://www.widthness.com/wp-content/uploads/2024/09/Support_during_Hurricane_Harvey_TX_50-300x200.jpg)
