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Revealed: catastrophic effects of working as a Facebook moderator

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Revealed: catastrophic effects of working as a Facebook moderator

In a statement, Facebook said: “Content moderators do vital work to keep our community safe, and we take our responsibility to ensure their wellbeing incredibly seriously. We work closely with our partners to ensure they provide the support people need, including training, psychological support and technology to limit their exposure to graphic content.” […]

The task of moderating Facebook continues to leave psychological scars on the company’s employees, months after efforts to improve conditions for the company’s thousands of contractors, the Guardian has learned.

A group of current and former contractors who worked for years at the social network’s Berlin-based moderation centres has reported witnessing colleagues become “addicted” to graphic content and hoarding ever more extreme examples for a personal collection. They also said others were pushed towards the far right by the amount of hate speech and fake news they read every day. […]

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