The Importance of Developing a Training Program for New Technology

Article by Jonathan Blackwood.

IT managers always want the highest possible user adoption for new technology. That won’t happen without the proper training in place.

When an IT manager implements a new technology project, there are a few fantasies of user adoption that runs through his or her head.

Sometimes we’re doing it on behalf of upper management. We never wanted to adopt this technology in the first place, and we believe that none of the end user employees in the organization will use it.

Other times the implementation is our baby. We have dreams of all the incredible ways it will improve our organization, and we look forward to the day that end users are on their knees thanking us for bringing them this new application. […]

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