To Improve Customer Service, Stop Taking A Piecemeal Approach
1 min readPhoto: Getty. Article by PV Kannan.
In recent years, we’ve heard quite a bit about digital transformation, a term that means different things to different people. It’s often used to describe the transformation from brick-and-mortar to the online world. While many B2C companies have digitally transformed, they haven’t done so completely when it comes to customer service, and I believe one of the primary reasons is their piecemeal approach to buying customer service solutions. […]