November 12, 2024

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Business and Technology Social Media – Intel® Xeon® Powered

To Improve Customer Service, Stop Taking A Piecemeal Approach

1 min read
To Improve Customer Service, Stop Taking A Piecemeal Approach

Photo: Getty. Article by PV Kannan.

In recent years, we’ve heard quite a bit about digital transformation, a term that means different things to different people. It’s often used to describe the transformation from brick-and-mortar to the online world. While many B2C companies have digitally transformed, they haven’t done so completely when it comes to customer service, and I believe one of the primary reasons is their piecemeal approach to buying customer service solutions. […]

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