What it’s like to stay and work in an automated hotel

Photo caption: A virtual concierge (right) greets guests in the lobby at The Lola hotel in New Orleans. Photo credit: Kate Kaye / Protocol. Article by Kate Kaye. Protocol – August 17, 2022.

Guests staying at a Sextant hotel in New Orleans check in without any interaction with a human being. They’re greeted by a virtual concierge visible on a computer monitor but based thousands of miles away. And if they want to wind down from a stressful flight, a shot of Maker’s Mark bourbon from the lobby’s automated booze dispenser will cost them $5 — but if someone isn’t there in-person that day to check their IDs and present them with a special card for the machine, they’re out of luck. […]

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