7 Principles to Attract and Retain Older Frontline Workers

Photo credit: MixMedia / Getty Images. Article by Paul Irving, Bob Kramer, Jacquelyn Kung, and Ed Frauenheim. Harvard Business Review – December 16, 2022.

Summary. Organizations are increasingly in need of frontline workers, and older workers want and need to work longer. How can smart leaders hire and retain these workers, particularly in a time of increased uncertainty? Survey analysis and interviews with older frontline workers suggests seven key strategies: designing purposeful roles, enabling flexible schedules, adapting pay policies, accommodating physical challenges, communicating clearly, building community, and tackling ageism. […]

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